Returns, Refunds & Cancellations

Hunters of Derby | Last updated: 21 September 2026

We want you to be happy with your purchase. Your rights differ depending on whether you purchased from our Derby showroom or ordered online or by telephone.

Nothing in this policy affects your statutory consumer rights.

Purchases made in our showroom

There is normally no statutory right to return an item simply because you have changed your mind where the contract was made in our showroom.

Where we agree to accept a change-of-mind return, the item must be unused and in suitable condition for resale and any return is subject to our agreement.

Special-order, made-to-order and kitchen orders may involve supplier commitments and costs shortly after an order is accepted. If you ask us to cancel an accepted order where you do not have a legal or contractual right to cancel, our Terms & Conditions of Sale explain how any resulting costs or losses will be dealt with.

Online and telephone purchases

For most goods ordered online or by telephone, you have the right to cancel your order without giving a reason.

You must normally tell us that you wish to cancel within 14 days of receiving the goods.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

To cancel, please contact us:

Hunters of Derby

Email: info@huntersfurniture.co.uk

Telephone: 01332 349285

34 Babington Lane, Derby DE1 1SY

You may use our statutory cancellation form where applicable, but you do not have to use the form provided that you clearly tell us that you wish to cancel.

Returning unwanted goods

Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning unwanted goods.

For smaller products you may arrange their safe return to us.

For larger furniture, we may be able to arrange collection. Where you are responsible for the return cost, we will tell you the applicable collection charge or reasonable estimated cost as required.

Please take reasonable care of goods while they are in your possession. You may inspect goods in the same way that you reasonably could in a shop.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning and this has reduced their value, we may make an appropriate deduction from the refund as permitted by law.

Refunds

Where you validly exercise your statutory cancellation right, we will refund the amount required by law.

This includes the cost of our standard delivery service where you paid a delivery charge. If you chose a more expensive or enhanced delivery option, we are not required to refund the additional amount above the cost of standard delivery.

We will normally make your refund within 14 days of receiving the returned goods or, where applicable, receiving satisfactory evidence that you have returned them.

Refunds will normally be made using the original payment method.

Made-to-order and personalised goods

The statutory 14-day change-of-mind cancellation right does not apply to goods which are genuinely made to your specifications or clearly personalised.

Examples may include made-to-measure products, individually altered dimensions and certain products manufactured or altered specifically to your requirements.

An item is not necessarily excluded from cancellation rights merely because we ordered it specially from a supplier.

For showroom purchases, there is normally no statutory change-of-mind cancellation right in any event.

Sealed hygiene products

The statutory cancellation right may not apply where goods are supplied sealed, are not suitable for return for genuine health protection or hygiene reasons, and have been unsealed after delivery.

If you are unsure whether this applies to a particular product, please contact us before opening the sealed packaging.

Faulty, damaged or incorrect goods

Your statutory rights are separate from our change-of-mind policy.

Goods supplied by Hunters must be of satisfactory quality, fit for purpose where required and as described.

If an item is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

For visible delivery damage, we ask that you contact us ideally within 48 hours and provide photographs where possible. This helps us investigate quickly, but failure to report within 48 hours does not remove your statutory rights.

Depending on the circumstances, your rights under the Consumer Rights Act 2015 may include rejection, repair, replacement, a price reduction or refund.

Further information

This policy should be read together with our Terms & Conditions of Sale, which contain the full terms applying to your purchase.

Nothing in this Returns, Refunds & Cancellations Policy limits or excludes your statutory consumer rights.

Hunters (Derby) Limited t/a Hunters of Derby | Company No. 02298127 | VAT No. 507865425