Hunters of Derby – FAQs during the Covid-19 crisis

Hunters of Derby – FAQs during the Covid-19 crisis

As we are all adjusting to the current change in our communities, family life and businesses, we wanted to update our friends and customers on how we are working hard in the background to ensure we remain at your service.

We want to firstly assure you that we are doing everything we can to keep our customers and team safe to minimise the risk of spreading Covid-19 to support our amazing NHS system – of which we are all so proud of.

We're still taking orders online and via email, although our Derby showroom is temporarily closed. For the time being we have delayed all our two-person deliveries for large items until the UK-wide lockdown is lifted.

We hope the questions below help to answer any queries you may have. But please, if you have a specific questions for us we are still here, so please contact us initially on info@huntersfurnture.co.uk

Q.  Can I still place an order with Hunters?

A. Yes, you can order online or via email. We are working hard to keep the website updated with stock. If you place an order online, we will reply to you personally to confirm your order and explain what will happen next.

Due to the lockdown in the UK, all our made-to-order upholstery, dining furniture and beds will have a longer than usual lead time, however your order will be placed in a queue and will go out for delivery as soon as it is safe to do so. We will keep you informed of your order status when we receive any updates and guidance from the Government.

Q. I already have an order with you will it be delivered to me?

A.  Due to the recent lockdown and social distancing measures introduced in the UK, made-to-order furniture is subject to a longer than usual lead time. We apologise for any delay, but we do intend to keep our customers informed of the situation. Please email us if you have any concerns or if we haven’t had the chance to update you info@huntersfurnture.co.uk

Additionally, our two-person delivery team is temporarily delaying deliveries for all our large pieces of furniture. This is for the safety of customers and our team. Our furniture is still available to order, and we aim to deliver these to you as soon as the Covid-19 lockdown is lifted.

At the moment smaller accessories like bed linen and towels, will continue to be delivered to your doorstep using our delivery partners who will adhere to the latest safety guidelines.

Q.  How can I get in touch with you while your store is temporarily closed?

A.  Please email us at info@huntersfurniture.co.uk,  alternatively call our usual number 01332 349285 and leave a message with your name and phone number. We are checking these messages frequently and will soon call you back – apologies if there is a delay, but we will call you back as soon as we can.

Thank you again for your support and we wish you all well. Stay safe and we look forward to seeing you all in the future.

Best wishes,

Matt & Nina

Posted by Sharon Stevens-Cash
1st April 2020

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