Returns Policy

Furniture bought from stock:

Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

Accessories:

For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Hunters (Derby) Ltd. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 14 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.

Exclusions:

We are unable to offer refunds or exchanges on the following items, unless faulty:

  • All specially ordered, made to measure or bespoke items

For health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

  • Mattress toppers
  • Mattress and bedding protectors
  • Duvets
  • Pillows
  • Throws and blankets
  • Mattresses